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FAQ/Help


How to get full product list?

You can download PDF catalog from our homepage, or send us sales@mof-chemicals.com


How to make a complaint?

For complaints, please email us at marketing@mof-chemicals.com

 

How to make inquiry?

1、online customer service

2、Email us at sales@mof-chemicals.com

3、Phone call (86)21-51821718 or (86)15221273320

4、Skype:mofchem

5、QQ:2427604606

6、Online “Feedback”

 

How long is the quotation/feedback time?

Most enquiries can be answered in 12-24 hours(workday), but not over 48 hours(workday).


Payment terms?

1、TT in advance

2、Western Union

3、MoneyGram

4、LC at sight

Final payment terms will be agreed and stated in the contract.


Delivery

After payment is received and confirmed, we will ship the product by EMS, DHL or FedEx. 

If the goods is not in stock, the lead time will be confirmed before order. 


How to get a refund?

Terms and Conditions of Refund:

A. Proof of MOFchem being the responsible party for the error.

B. Proof of the disqualified product (must be claimed within 3 days upon arrival).

The refund amount will be transferred to your account and can be used for your next order. If you need to apply for refund, please contact with our sales contacted with you.


Confidentiality and Privacy Policy

Our company will strictly keep customer and order information confidential. If it's necessary, a confidentiality agreement will be made.


Usage and Patent Statement/ Liability

All products, unless clearly indicated otherwise, are sold for research or manufacturing purposes only-not for human, veterinary and household use. The products under valid patent protection are offered for R&D activities only. These samples are to be used as references and standards, as well as tools relevant to other scientific inquiries. It is buyer's responsibility to comply with the rules and regulations of his/her country.